Privacy Policy
Last Updated: September 6, 2026 • Compliant with Digital Personal Data Protection Act (DPDPA)
1. Information We Collect
Fixiva collects only the essential data required to facilitate home visits:
- Customer Profile: Mobile phone number, verified via OTP, name, service address, and postal pincode.
- Service Requests: Selected appliance categories, reported malfunctions, preferred dates, and slots.
- Technician Information: Government identity documents (Aadhaar / Voter ID), criminal verification, bank account/UPI details.
2. How Information Is Used
Personal data is used strictly to match service requests with certified technicians in the corresponding postal pincode, transmit door security OTPs, and generate service receipts. We never sell customer telephone numbers to third-party telemarketers.
3. Data Retention & Security Controls
Technician door OTPs are stored exclusively as cryptographic hashes on our database. Communication between client applications and our Cloud API is encrypted with TLS 1.3.
[LEGAL COUNSEL APPROVED PLACEHOLDER]
Data Principal Rights under DPDPA, Data Protection Officer contact details, and cross-border transfer disclosures will be inserted in accordance with final regulatory clearances.